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Terms

Terms of Use

Effective 13 July 2026 - version 2026-07-13

These Terms are issued by CALIBRAITE PTY LTD (ABN 17 700 234 242), trading as CalibrAIte. They apply to SiteBank and the other CalibrAIte services described below unless a signed customer agreement applies.

See the Privacy Policy for personal information handling. Questions can be sent to help@calibraite.com.au.

1. Who these Terms bind

These Terms of Use are an agreement between CALIBRAITE PTY LTD (ABN 17 700 234 242), trading as CalibrAIte, and the person or organisation using a CalibrAIte service.

  • They apply to calibraite.com.au, public demos, SiteBank, the Live Event Intelligence Layer, APIs, connectors, support and pilot access unless a signed agreement says otherwise.
  • You must be at least 18 and have authority to accept these Terms for yourself or the organisation you represent.
  • If an employer, contractor company or site administrator provides your account, that organisation is the Customer and you must also follow its lawful policies and access rules.

2. Contract documents and priority

A signed order, statement of work, pilot agreement, master services agreement, data processing agreement or product schedule may add or replace terms for a particular Customer.

  • If documents conflict, the signed order or statement of work prevails, followed by the master agreement and its schedules, then these Terms.
  • A public webpage, sales statement or product description does not amend a signed customer agreement.
  • A Customer policy becomes part of the contract only when CalibrAIte agrees to it in writing.

3. Accounts and administrators

Users must provide accurate account information, protect credentials and use only the company, site, role and source access they are authorised to use.

  • Do not share credentials. Use multi-factor authentication or company single sign-on when it is enabled.
  • Tell help@calibraite.com.au promptly about suspected account compromise or unauthorised access.
  • Customer administrators control seats, roles, sites, contractors, linked companies and document visibility, and must remove or change access when it is no longer required.
  • The Customer is responsible for activity by its authorised users except to the extent caused by CalibrAIte's breach of law or contract.

4. Service scope, pilots and availability

Available features depend on the plan, written scope, deployment, approved data sources and connector configuration. A feature shown in a roadmap, replay or demonstration is not included in a paid service unless the applicable order says so.

  • Public demos, sample data and replay environments are evaluation tools and must not be treated as live mine-site data.
  • Pilots are limited to the site, users, sources, period and success criteria in the pilot statement of work.
  • Service levels, support response times and uptime commitments apply only when stated in a signed agreement.
  • Maintenance, security work, source outages and events outside reasonable control may affect availability.

5. Operational and AI decision support

CalibrAIte supports information retrieval, event explanation, drafting, workflow, review and evidence management. It does not replace competent people, statutory duty holders, site procedures, professional advice or operational control systems.

  • Generated documents, summaries, charts, recommendations and classifications must be checked against approved sources and current site conditions before use.
  • The Customer retains responsibility for operational decisions, permits, safety controls, legal reporting, engineering approval and final sign-off.
  • Users must not treat an unconnected feed, missing source, draft output or model inference as verified fact.
  • Do not use CalibrAIte to bypass an emergency process, isolation, permit, stop-work authority or other site control.

6. Customer Content and approved connections

As between the parties, the Customer retains its rights in documents, prompts, recordings, images, operational data, templates and other material it provides or authorises (Customer Content).

  • The Customer gives CalibrAIte a limited right to host, copy, transmit and process Customer Content only to provide, secure, support and improve the contracted service or comply with law.
  • The Customer must have authority to upload Customer Content and connect each source, including authority to grant access to relevant users, contractors and linked companies.
  • Connectors are read-only and least-privilege by default unless a signed scope expressly authorises another mode.
  • Cross-company, contractor and linked-SiteBank access is limited to the scope and expiry selected by an authorised administrator.

7. Acceptable use

Users must use CalibrAIte lawfully, within their authorised business purpose and without interfering with the service, another customer or a source system.

  • Do not upload unlawful, infringing, deceptive or malicious material, or personal information you are not authorised to handle.
  • Do not introduce malware, probe another tenant, defeat security controls, scrape the service, extract models or credentials, or reverse engineer except where applicable law permits it.
  • Do not connect to or attempt to control operational technology, equipment or third-party systems without written authority from the system owner and CalibrAIte.
  • Do not use the service for fully automated employment, safety, legal or other high-impact decisions without the required human review and a written approved scope.

8. Third-party services and connectors

A Customer may choose to connect third-party products such as identity, email, storage, AI, SAP, fleet, safety or maintenance systems. Those products remain subject to their own terms and availability.

  • The Customer authorises CalibrAIte to exchange the approved fields needed for the configured connection.
  • CalibrAIte is not responsible for a third-party service change or outage it does not control, but will use reasonable efforts to identify the affected connection.
  • CalibrAIte may pause a connector where reasonably necessary to protect security, privacy, source integrity or another customer.

9. Intellectual property and outputs

CalibrAIte and its licensors retain rights in the software, models, interfaces, connector framework, documentation, trademarks, generic methods and know-how used to provide the service.

  • Subject to payment, Customer permissions and third-party rights, the Customer may use and edit outputs generated for its workspace for its internal business purposes.
  • Customer-specific templates, branding and Customer Content remain Customer-controlled.
  • Feedback may be used to improve CalibrAIte provided it does not disclose Customer confidential information or identify the Customer without permission.

10. Privacy, security and confidentiality

Personal information is handled under the CalibrAIte Privacy Policy and any applicable data processing agreement. Each party must protect the other party's confidential information and use it only for the agreed purpose.

  • CalibrAIte uses reasonable technical and organisational safeguards, but no internet-connected service can promise absolute security.
  • Suspected security incidents should be reported to security@calibraite.com.au without unnecessary delay.
  • Eligible data breaches are assessed and notified as required by applicable law and the customer agreement.
  • Confidentiality obligations do not apply to information that is public without breach, already lawfully known, independently developed or lawfully received from another source.

11. Fees, seats, renewals and taxes

Fees, included usage, payment dates and subscription periods are shown at checkout or in the applicable order. Amounts are in Australian dollars unless stated otherwise, and GST treatment is disclosed with the price or invoice.

  • A self-serve trial lasts seven days from account creation. It does not automatically charge a card. If no paid subscription is activated before the trial ends, operational access pauses until the account owner completes payment.
  • A person or organisation may receive only one self-serve trial unless CalibrAIte approves another evaluation period in writing.
  • A month-to-month online subscription renews for the next month until cancelled. Cancellation stops the next renewal and does not create a retrospective refund except where required by law.
  • Added seats may be charged or prorated when added. Seat reductions take effect from the next billing period unless the order says otherwise.
  • Pilot, site licence and enterprise fees, renewal rights and payment terms are controlled by the signed order.
  • CalibrAIte will give reasonable advance notice of a material price change or renewal term that affects an existing paid subscription.

12. Suspension, cancellation and data on exit

A Customer may stop using the service and cancel an online renewal through the available account or support process. CalibrAIte may suspend affected access for non-payment, material breach, unlawful use or a credible security risk.

  • Where reasonable, CalibrAIte will give notice and an opportunity to remedy before suspension or termination. Urgent action may be taken where delay would create material risk.
  • After termination, export and deletion follow the plan, signed agreement and Privacy Policy.
  • Audit, transaction, security and legal records may be retained where required by law or a legitimate contractual retention period.
  • Suspension or termination does not remove fees already due or rights that are intended to survive.

13. Warranties and Australian Consumer Law

CalibrAIte will provide paid services with due care and skill and substantially as described in the applicable order. Except for rights that cannot lawfully be excluded, the service is not guaranteed to be uninterrupted, error-free or suitable for an unstated purpose.

  • Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law or another applicable law.
  • Where the Australian Consumer Law permits a remedy for services to be limited, CalibrAIte may limit that remedy to resupplying the services or paying the reasonable cost of having them resupplied.
  • CalibrAIte is not responsible for loss to the extent caused by unauthorised access, inaccurate Customer Content, an unapproved source, a third-party system or reliance contrary to these Terms.

14. Liability

A signed customer agreement controls any negotiated liability allocation. If no signed agreement applies, each party's aggregate liability arising from a paid service under these Terms is limited, to the extent permitted by law, to the fees paid or payable for the affected service in the 12 months before the event giving rise to the claim.

  • Neither party is liable to the other for indirect or special loss that was not reasonably foreseeable when the contract was made.
  • The limits do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, infringement of the other party's intellectual property, breach of confidentiality or privacy obligations, or liability that cannot lawfully be limited.
  • Public demos and free evaluation access do not include a service level commitment, but non-excludable legal rights still apply.

15. Changes to these Terms

CalibrAIte may update these Terms to reflect product, legal, security or operating changes. The version and effective date are published on the Terms page.

  • Material changes affecting an existing paid subscription will normally be notified at least 30 days before they take effect.
  • A Customer may cancel an affected online renewal before a material change takes effect if it does not agree to the change.
  • CalibrAIte may require users to review and accept a new version. A change does not retrospectively amend a signed order.
  • An urgent legal or security change may take effect sooner where reasonably necessary, with notice as soon as practicable.

16. Disputes, governing law and general terms

These Terms are governed by the laws of Western Australia. The parties submit to the courts of Western Australia, without limiting any non-excludable right to approach a regulator, tribunal or court with jurisdiction.

  • Before ordinary court proceedings, a party should notify help@calibraite.com.au and allow 20 business days for good-faith resolution. Either party may seek urgent relief at any time.
  • If unresolved, the parties will consider mediation in Perth before commencing ordinary proceedings.
  • Electronic notices and click acceptance may be used where permitted by law.
  • If part of these Terms is unenforceable, the remaining terms continue. A failure to enforce a right is not a waiver.